SafetyCulture is a global technology company committed to transforming workplaces worldwide. Our mission is to help teams improve daily through our platform, giving frontline workers a voice and leaders the visibility to make informed decisions on safety, quality, and continuous improvement. As one of the fastest-growing tech companies, we aim to reach 100 million users by 2032. We are looking for a Senior Customer Success Engineer to join our team in London.

This role involves partnering with account executives and the customer success team to develop technical solutions for enterprise clients. You will build strong relationships, utilize your technical skills to ensure customer success, and grow your career within a leading SaaS company and Australian tech unicorn.

Responsibilities include:

• Collaborating with Customer Success and Go-to-Market teams to craft technical solutions for managed customers.
• Communicating technical aspects of our platform (Security, APIs, Cloud solutions) with the Sales team.
• Developing scripts, building BI dashboards, and implementing solutions tailored to customer needs.
• Acting as a liaison between Sales, Success, Product, and Engineering teams.
• Working with API and Integrations Engineering teams to relay customer requests and improvements.
• Advising customers on effective integration implementation.

Qualifications:

• Fluent in French and English, with excellent communication skills.
• Experience with SQL, relational databases, data models, and data warehouses.
• Proficiency in scripting languages such as Python, Golang, JavaScript, or Ruby.
• Ability to understand diverse organizational architectures and API documentation.
• Experience in software development or data analytics is preferred.

Benefits:

• Competitive salary, equity, and high growth potential.
• Flexible work arrangements, including remote work options.
• Professional development opportunities, hackathons, workshops, and community involvement.
• Wellbeing initiatives, team events, and global offsite retreats.

We value diversity and inclusion, striving to create an environment where everyone can bring their authentic selves to work. We encourage candidates who meet most qualifications to apply, emphasizing potential over a perfect checklist. For more about life at SafetyCulture, visit our website and social media channels. We do not accept unsolicited resumes from recruitment agencies.