Senior Engineer Services Support

4 Days Old

Overview Join to apply for the Senior Engineer Services Support role at Motorola Solutions. Company Overview: Motorola Solutions believes that everything starts with our people. We’re a global close-knit community, united by the pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The UK Software Enterprise Support team maintains and supports IAAS, Pronto Hosted Services and Command Central Control Room Solutions. Pronto Hosting Services enables officers to access information in national and local databases on a mobile device while in the field, enabling digital processes and submission of information from the front line. Command Central Control Room Solutions provides an integrated, mission-critical secure control room solution for IT management and ongoing enhanced communication functionality. Job Description This role is primarily remote with occasional travel into our Rugby offices.
Provides incident investigation and gathers information to enable incident resolution; handles incidents according to agreed procedures and priorities; diagnoses incidents and informs relevant persons/customers of actions taken. Investigates causes of incidents and seeks resolution; escalates unresolved incidents; facilitates recovery following resolution; documents and closes resolved incidents. Investigates escalated, non-routine and high-impact incidents to responsible service owners; facilitates recovery and ensures properly documented closure; analyses causes to minimise recurrence. Investigates problems in systems, processes and services; assists with the implementation of remedies and preventative measures. Provisions/installs, configures and maintains infrastructure services and components; monitors performance and security events; identifies operational issues and contributes to resolution; carries out backup/restore and other operational procedures; automates routine tasks using standard tools and scripting. Maintains knowledge management systems and content; supports others in knowledge capture and usage; supports changes to work practices to support knowledge use. Provides a 24/7 support service utilizing an on-call pattern of 1 week in every 4 weeks.
Basic Requirements
Fundamental Knowledge of VMware and NSX Fundamental Knowledge of Microsoft Server Family including core servers, high-availability clustering, IIS, Application Request Routing, file shares Fundamental Knowledge of network principles, WAN technologies, routing and global load balancing Fundamental Knowledge of Microsoft SQL Experience with SIP technologies including WebRTC Experience with/architecting or supporting Azure Strong troubleshooting and problem-solving skills Strong business/customer facing experience Experience/Desirable with Web Map Services Experience/Desirable with REST API interfaces ITIL Foundation Must be able to work on-call
IMPORTANT Must be able to attain SC and NPPV3 clearances In Return For Your Expertise We’ll support you in this new challenge with coaching & development every step of the way. You’ll also receive:
Competitive salary and bonus schemes Two weeks additional pay per year (holiday bonus) 25 days holiday entitlement + bank holidays Attractive defined contribution pension scheme Private medical insurance Employee stock purchase plan Flexible working options Life assurance Enhanced maternity and paternity pay Career development support and learning opportunities Employee health and wellbeing support and guidance Carbon neutral initiatives/goals Corporate social responsibility initiatives including volunteering days Discount scheme for employees
Travel Requirements: Under 10% Relocation Provided: None Position Type: Experienced Referral Payment Plan: Yes Company Motorola Solutions UK Limited EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development
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Location:
Glasgow, Scotland, United Kingdom
Job Type:
FullTime

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