Senior Salesforce Engineer

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Overview

Join to apply for the Senior Salesforce Engineer role at Intercom.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin enables always-on, high-quality customer service and can be combined with our Helpdesk to form the Intercom Customer Service Suite. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the standard for customer service.

The opportunity

We are looking for a Senior Salesforce Engineer to join Team Order (CPQ). In this role, you’ll work closely with teammates to build a more robust and scalable Quote-to-Cash system and drive transformational change in how we do business at Intercom.

What will I be doing?

  • Design scalable and durable solutions in Salesforce to enable a smooth Quote-to-Order system.
  • Advise on and help execute transformational systems projects.
  • Participate in maintaining a culture of quality and consistency.
  • Execute projects within the remit of the team from inception to delivery.
  • Create observability in Quote-to-Cash systems.
  • Ensure Quote-to-Cash system health.

What skills do I need?

  • Rapid development via AI tools
  • Proven track record of implementing complex Salesforce CPQ solutions that meet business and scalability needs
  • Solid understanding of Visualforce/Apex, JavaScript, and Trigger framework patterns
  • Experience with Git
  • Ability to investigate and solve large, vague problems
  • Strong stakeholder communication to ensure project success
  • Experience working on transformational projects with multiple stakeholders
  • Salesforce certifications such as Salesforce Certified CPQ Specialist, Platform Developer I & II, Platform App Builder, and/or System Architect (or equivalent experience) are highly desirable

Bonus skills & attributes

  • Experience with Snowflake, SQL, DBT
  • Development experience outside Salesforce (e.g., Ruby)
  • Experience with Gearset or CI/CD

Benefits

  • Competitive salary and equity in a fast-growing start-up
  • Lunches and snacks; fully stocked kitchen
  • Regular compensation reviews
  • Pension scheme with match up to 4%
  • Comprehensive health and dental insurance for you and dependents
  • Flexible paid time off policy
  • Paid maternity leave and 6 weeks paternity leave
  • Cycle-to-Work Scheme with secure bike storage
  • MacBooks standard; Windows available for certain roles

Policies

Intercom has a hybrid working policy. Employees are expected to be in the office at least three days per week.

We value an open and inclusive culture. We focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom is an Equal Employment Opportunity employer and will not discriminate on the basis of protected characteristics under applicable law.

Is this role not quite what you’re looking for? Join our Talent Community to stay connected with us.

Location and status

London, England, United Kingdom

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Apply
Location:
City Of London, England, United Kingdom
Salary:
£80,000 - £100,000
Job Type:
FullTime
Category:
IT & Technology

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