Overview

We are looking for a Senior Salesforce Engineer to join Team Order (CPQ). In this role, you'll work closely with team members on building a more robust and scalable Quote-to-Cash system. You'll also have the chance to work on transformational change in how we do business at Intercom.

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Is this role not quite what you\'re looking for? Join our Talent Community to stay connected with us.

What will I be doing?

• Design scalable and durable solutions in Salesforce to enable a smooth Quote-to-Order system.
• Advise on and help execute transformational systems projects.
• Actively participate in maintaining a culture of quality and consistency.
• Execute projects within the remit of the team from inception to delivery.
• Create observability in Quote-to-Cash systems.
• Ensure Quote-to-Cash system health.

What to expect

Proven track record of implementing complex Salesforce CPQ solutions that meet business and scalability needs. Solid understanding of VisualForce/Apex, Javascript, and Trigger framework patterns. Experience with Git. Comfortable finding, investigating, and solving large, vague problems. Comfortable communicating with stakeholders to ensure project success. Experience working on transformational projects with multiple stakeholders. Salesforce certifications such as Salesforce Certified CPQ Specialist, Salesforce Certified Platform Developer I and II, Salesforce Certified Platform App Builder, and/or Salesforce Certified System Architect (or equivalent experience) are highly desirable.

Bonus skills & attributes

• Experience with Snowflake/ SQL / DBT
• Development experience outside Salesforce (Ruby)
• Experience with Gearset or CI / CD

About Intercom

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and transform their customer experiences. Fin can also be combined with our Helpdesk to become the Intercom Customer Service Suite, which provides AI enhanced support for more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. We push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What\'s the opportunity?

We are a well treated bunch, with awesome benefits! If there\'s something important to you that\'s not on this list, talk to us!

Benefits

• Competitive salary and equity in a fast-growing start-up
• Lunch and snacks with a fully stocked kitchen
• Regular compensation reviews
• Pension scheme & match up to 4%
• Life assurance and comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, and 6 weeks paternity leave
• Cycle-to-Work Scheme with secure bike storage
• MacBooks are standard; Windows available for certain roles