Base pay range

Scale F
FTC 12 months
Full time
Location: Leeds or London

Job Description

This is a fixed term 12-month contract role. We're looking for a knowledgeable M365 specialist to help support our new approach to document and records management.

The Bank is migrating from a legacy toolset to M365, primarily using SharePoint for document management. The Bank will also be using Microsoft Purview extended with a custom Azure Cloud solution, to meet the Bank's records management requirements. We are currently in a pilot phase, and the successful candidates will support the organisation during and after the remainder of the deployment of the solution. This role will include working as part of an on-call support rotation covering evenings and weekends.

This is an ideal opportunity if you are passionate about empowering people to be more productive and delivering a modern workplace experience at pace. This will be truly revolutionary for the Bank, and an opportunity to quickly leave a lasting legacy on a critical UK institution.

This role is open to flexible working patterns, which include:

• Job share
• Flexible start and end time to each day
• Compressed hours
• Advanced proficiency in configuring, managing, and troubleshooting of SharePoint Online, OneDrive for Business, and Teams, including architecture, governance, security models, content management, channels, and search.
• A 40% in-office attendance requirement can be spread across the month to accommodate diverse working patterns, such as the flexibility to purchase a weekly train ticket for certain weeks.

Opportunities in Leeds

We're excited to be growing our presence in Leeds. The majority of roles are now available in Leeds, giving you the chance to build a meaningful career outside of London while contributing to our mission from a dynamic location. You'll work collaboratively with London-based colleagues in a hybrid model, with regular opportunities to travel into the London office to meet and connect together in person.

A day in the role

A typical day starts with a team stand-up meeting where you'll discuss your tasks for the current sprint and seek help with any challenges you're facing. You will advise 1st and 2nd line support on a few tickets related to SharePoint Online and Microsoft Teams. You will attend the weekly operations meeting to review support cases across the department. In the office, you may lunch with colleagues. You might review the support guidance of a new feature and handle a support call from a user having trouble saving a document in SharePoint. You will document the fix so that other colleagues can benefit from your solution. The afternoon could include investigating a tricky issue when sharing documents over Teams, potentially raising a support case with Microsoft to escalate the issue.

Your responsibilities may adapt depending on the needs of the team. These could also include:

• Engaging with external vendors for support and ensuring value from services.
• Providing training to end-users and internal SharePoint champions on best practices, features, and functionality.
• Participating in continuous improvement initiatives to enhance performance and usability of SharePoint environments.
• Ensuring visibility of solutions, using reporting and monitoring tools.
• BAU operational support for SharePoint, Teams, and other M365 products, including service requests and incidents.

Role Requirements

We are interested in candidates with demonstrable experience in the following:

• M365 suite including:
  • Hybrid AD user identity management
  • Configuring, maintaining, and performing backups/restoration for Teams and SharePoint Online
  • Experience supporting large-scale migrations to SharePoint Online
• Microsoft Purview, including:
  • Record Labels and Policies
  • Information Protection Sensitivity Labels
• Experience in third-line support with:
• Strong problem-solving and SLA-driven incident resolution
• Documenting solutions and creating knowledge base articles
• Raising and managing external vendor support cases
• Familiarity with Power Platform tools:
  • Power Automate, Power Apps, PowerBI
  • PowerShell scripting for automation
• Networking – Virtual Networks, Subnets, NSGs, Azure Firewall, Data Gateway
• Key Vaults and Storage Accounts
• App Services, Function Apps, and Azure SQL

We’re looking for someone who:

• Embodies our values and promotes diversity and inclusion
• Collaborates well with stakeholders and technical teams
• Communicates clearly, documents for IT and end users
• Delivers support within SLAs and to a high standard
• Proactively addresses knowledge gaps
• Is comfortable working on an on-call support rota

Desirable (not essential):

• Microsoft accreditation
• Experience with Document and Records Management
• SharePoint migration tools (e.g., ShareGate)
• Familiarity with Agile methods (Scrum/Kanban)
• ITIL practices and service management
• Data Rights Management
• Windows Server administration and support
• Group Policy Objects in hybrid AD
• On-call support rota experience

Don’t hesitate to apply if you don’t meet all essential criteria. The Bank has a robust ITIL Change Management process and may require occasional evenings/weekends to support live systems. Payment for this is included in base salary.

How this Role Fits into the Wider Organisation

This role sits within the Digital Workplace domain and contributes to the Bank's digital transformation. As a Senior SharePoint Document Management Engineer, you’ll support the Bank’s documents and records management systems.

Our Approach to Inclusion

The Bank values diversity, equity and inclusion. We strive for an inclusive culture and welcome flexible working, including job shares and part-time patterns. The Bank is a sponsor and may consider eligibility on a case-by-case basis for visa needs.

Salary and Benefits information is provided in the original posting and may be subject to change. Flexible working and pro-rated benefits apply for part-time arrangements.

Application Process

The role closes on Wednesday 8 October. The assessment process includes two interview stages. Please ensure you complete all application questions fully; applications are anonymised during screening.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Finance
• Industries: Banking