Overview

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This range is provided by Bank of England. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Scale G
12-month fixed-term contract
Location: Leeds or London

The Technology Directorate provides information and system technology services to all business areas in the Bank as part of Central Services. Our key objective is to support the policy and operational divisions to meet the Bank's stated objectives.

Job Description

This is a fixed term 12-month contract role (ending October 2026). We’re looking for a knowledgeable M365 specialist to help support the new approach to the Bank's document and records management system.

The Bank is migrating our document management solution from a legacy toolset to M365, primarily using SharePoint for document management. The Bank will also be using Microsoft Purview extended with a custom Azure Cloud solution, to meet the Bank's records management requirements. We are currently in a pilot phase, and the successful candidates will support the organisation during and after the remainder of the deployment of the solution. This role will include working as part of an on-call support rotation covering evenings and weekends.

This is an ideal opportunity if you are passionate about empowering people to be more productive and delivering a modern workplace experience at pace. This will be truly revolutionary for the Bank, and an opportunity to quickly leave a lasting legacy on a critical UK institution.

This role is open to flexible working patterns, which include:

• Job share
• Flexible start and end time to each day
• Compressed hours

A 40% in-office attendance requirement can be spread across the month to accommodate diverse working patterns, such as the flexibility to purchase a weekly train ticket for certain weeks.

A day in the role

A typical day starts with a team stand-up meeting where you\'ll discuss your tasks for the current sprint and seek help with any challenges you're facing. After that, you\'ll advise 1st and 2nd line support on a few support tickets related to SharePoint Online and Microsoft Team. Followin that, you will attend the weekly operations meeting to review support cases across the department. If you\'re in the office, you\'ll grab lunch in the canteen with some of your colleagues. In the afternoon, you might go over the support guidance of a new feature that the delivery team will roll out, and then handle a support call from a user who is having trouble saving a document in SharePoint. Once you\'ve resolved the issue, you\'ll document the fix so that other colleagues can benefit from your solution. The rest of the afternoon could be spent investigating a particularly tricky issue a user is experiencing when trying to share documents over Teams, possibly raising a support case with Microsoft to escalate the issue.

Your responsibilities may adapt depending on the needs of the team. These could also include:

• Engaging with external, 3rd party vendors for support purposes, and ensuring we drive value from our services.
• Providing training to end-users and internal SharePoint champions on best practices, features, and functionality.
• Participating in continuous improvement initiatives to enhance the performance and usability of SharePoint environments.
• Ensuring there is visibility of our solutions, using reporting and monitoring tools.
• Business-As-Usual (BAU) operational support for SharePoint, Teams, and other M365 products. This could include completing service requests, and resolving incidents and problems.

Role Requirements:

We are interested in hearing from candidates with demonstrable experience of the following:

• The M365 suite of applications including:
  • Advanced proficiency in configuring, managing, and troubleshooting of SharePoint Online, OneDrive for Business, and Teams, including architecture, governance, security models, content management, channels, and search.
  • Experience with PowerShell and Windows PowerShell scripting for automation and administration tasks.
  • Deep understanding of user identity management in a hybrid AD environment.
• Experience working as part of a third line support team:
  • Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently while working within Service Level Agreements.
  • Experience in documenting solutions and creating knowledge base articles for end-users and IT colleagues.
  • Ability to raise and manage support cases with external vendors for complex issues.

We\'re looking for someone who:

• Embodies our values and is a role model to others, putting diversity and inclusion first.
• Collaborates well with others, forming effective working relationships with excellent communication skills to engage with stakeholders and technical teams.
• Has good interpersonal and communication skills, empowering others by openly sharing their knowledge and expertise, including crafting concise and informative documentation for IT colleagues and end users.
• Delivering support work within Service Level Agreements (SLAs) and to a high standard.
• Eagerness to identify and address knowledge gaps by proactively researching unfamiliar topics.
• Experience working an on-call support rota.

It would also be beneficial, but not necessary, to have Microsoft accreditation and/or demonstrable experience of the following:

• Document and Records Management.
• Management of Azure applications and updates including User Management and M365 Groups knowledge.
• Ability to develop and maintain Power Automate Flows and Power Apps solutions
• Configuring, maintaining and performing backups and restoration for Teams and SharePoint Online.
• Experience supporting large-scale migrations to SharePoint online.
• Experience of using SharePoint migration tools like ShareGate.
• Familiarity with Agile methodologies like Scrum and Kanban.
• Knowledge of ITIL practices and service management.
• Data Rights Management.
• Experience with Windows Server administration and support.
• Understanding of Group Policy Objects configuration and management within a hybrid AD environment.

Don\'t hesitate to apply if you don\'t meet all the essential criteria. We value diverse perspectives and believe that different backgrounds can contribute to our team\'s success. It is important to note that the Bank has a robust ITIL Change Management process, has business-critical processes that depend on our M365 tools, and requires incidents on these technologies to be resolved quickly. Because of this, you will also need to occasionally work evenings and weekends to perform certain tasks, especially on live systems. Payment for this is in the base salary - there is no additional remuneration available for this.

Our Approach to Inclusion

The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve.

At the Bank of England, we want all colleagues to feel valued and respected, so we\'re working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it\'s by drawing on different perspectives and experiences that we\'ll continue to make the best decisions for the public.

We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We\'ve also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they\'re needed.

For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders.

Finally, we\'re proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the \"Candidate Personal Information\" under the \"Disability Confident Scheme\" section of the application.

Salary and Benefits Information

We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate.

We offer a salary as follows:

In addition, we also offer a comprehensive benefits package as detailed below:

• Currently a non-contributory, career average pension giving you a guaranteed retirement benefit of 1/80th of your annual salary for every year worked. There is the option to increase your pension (to 1/65th) or decrease (to 1/105th) in exchange for salary through our flexible benefits programme each year. The Bank has the discretion to vary standard accrual rates and dial up and dial down rates at any time and to withdraw dial up and dial down options at any time.
• A discretionary performance award based on a current award pool.
• An 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.
• 26 days' annual leave with option to buy up to 12 additional days through flexible benefits.
• Private medical insurance and income protection.

National Security Vetting Process

Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice.

The Application Process

Important: Please ensure that you complete the 'work history' section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It\'s therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process.

This role closes on Thursday 2 October.

The assessment process will comprise of two interview stages.

Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.

Seniority level

• Seniority level: Entry level

Employment type

• Employment type: Full-time

Job function

• Job function: Finance
• Industries: Banking

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