Sr. Sales Engineer

Tracking Code: E25-198

Job Location: 104 Hill Avenue, Ebrington, Derry,

Job Level: Mid Career

Category: Sales and related

Position Type: Full-Time/Regular

The Sr. Sales Engineer provides pre-sales technical support for all Tungsten Automation Corporation products and associated applications. While assigned to a geographic area, Sr. Sales Engineers also collaborate with and backup peers from across the country to provide efficient pre-sales support nationwide.

Note: While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

Required Skills

• The Sr. Sales Engineer is responsible for: Preparing standard and custom demonstrations for Tungsten Automation Corporation Account Managers and resellers
• The handling of all pre-sales technical issues professionally and efficiently
• Maintaining in-depth knowledge of Tungsten Automation Corporation products
• Maintaining a working knowledge of content repositories
• Maintaining a working knowledge of workflow systems
• Ensuring an understanding of key verticals which may include Financial Services, Insurance, Manufacturing, Logistics, Healthcare among others
• Understanding Tungsten Automation Corporation role in supporting business processes, including process assessments, solution development as well as current and future requirements.
• Responding to technical questions in RFI/PQs
• Sharing “Best Practices” with other SEs
• Creating and distributing reusable assets for the greater Tungsten Automation Corporation community (SEs, AEs, Partners, Marketing etc.). These may include demonstrations, presentations, training materials, whitepapers etc. that speak to thought leadership
• Providing feedback to Product Development regarding new features, improving product performance, and eliminating bugs in the product
• Preparing Tungsten Automation Corporation Professional Services for efficient installations – professionally managing the transition from pre-sales to post-sales and staying appropriately involved as the implementation progresses
• Preparing resellers on the technical aspects of selling Tungsten Automation Corporation solutions practices and procedures
• Serving as a point of contact for resellers on technical issues
• Responding to resellers requests for pre-sale technical support

Required Experience

The qualified applicant must demonstrate knowledge of the roles, responsibilities, processes, tools and techniques used by pre-sales technical support and sales departments, and have excellent people skills, communication and negotiation skills along with the ability to perform professional presentations, and extensive, up-to-date technical knowledge in document management and digital processing.

• 7-10 years’ experience supporting a solution sales team in the pre-sales technical role
• Experience leading complex, technical, enterprise solution-based opportunities through the opportunity sales step to successful close
• Bachelor’s degree in information systems, computer science, information technology or a related discipline, or equivalent years of experience.
• Professional presentation experience
• Publishing of white papers, blogs, thought leadership assets
• Business analysis at both the IT and LOB level, including the ability to document the analysis in a usable, shareable format
• Experience working with various partners/channel organization
• Knowledge and experience with Visual Basic and Java
• Proficiency in working with JSON for data exchange, API requests, and integrations
• Experience with cloud services (e.g., Azure, AWS, or Google Cloud)
• Understanding of Generative AI concepts, including prompt engineering and fine-tuning LLM outputs for business use cases
• Familiarity with emerging Agentic AI patterns, including AI-driven decision-making and tool orchestration
• Familiarity with API testing and debugging tools such as Postman and cURL
• Exposure to containerized environments (Docker, Kubernetes) for cloud deployments
• Understanding of identity and access management (OAuth, SAML, or API keys)
• Ability to troubleshoot and optimize workflows involving REST APIs
• Strong problem-solving skills for cloud-based integrations and automation workflows
• Experience in business process management/software industry is a plus.
• Ability to travel 50%

All Tungsten Automation Corporation, Inc. is an Equal Opportunity Employer M/F/Disability/Vets