Overview

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are challenging and disrupting the way things are done and we’re looking for innovators who are committed to shaping the future of cybersecurity.

Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and believe that the unique ideas of every team member contribute to our collective success. Our values were crowdsourced by employees and come to life through everyday actions — from disruptive innovation and collaboration to execution, integrity, and inclusion. We offer development and wellbeing programs designed to give you choice in how you are supported, including FLEXBenefits, mental and financial health resources, and personalized learning opportunities.

Job Description

Your Career The Cortex Customer Success Architects empower our clients to prevent successful cyberattacks, simplify and strengthen security processes, automate and streamline security operations and attack surface management. The team is built by highly technical professionals who work with customers, partners, and colleagues to achieve these goals.

Your Impact

• Time to value - Provide guidance and assistance to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption
• Product Expert - Acts as the product SME, assisting customers with product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
• Collaboration - Work with product and engineering teams to ensure customers and partners get the most out of our products
• Drive product adoption - Maintain continuous contact with customers to expand adoption of our product by utilizing new features and developing additional innovative use cases
• Digital First - Translate technical knowledge into articles and guides for customers to scale coverage

Qualifications

Your Experience

• Experience as a Security Incident Responder or SOC analyst/manager
• Experience with development and maintenance of scripts in Python
• JavaScript or PowerShell is a plus
• Experience with security design and architecture, content development, workload automation and use-cases
• Experience with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems
• Familiarity with cloud technologies (GCP, AWS, Azure)
• Familiarity with attack surface management is a plus
• Experience in customer-facing roles (internal or external) is a must
• Self-learner able to drive business outcomes independently
• Excellent collaboration in fast-paced, matrix environment
• Ability to work under pressure and prioritize tasks accordingly
• Fluent English required; other languages a plus
• Bachelor’s degree or equivalent military experience required
• UK Public sector exposure preferred

Additional Information

The Team Our customer success team is critical to our success and mission. You will lead the team that ensures our customers are getting value from the product they purchased, identify technical requirements, provide guidance and assistance, and drive customers to success.

Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. We can’t accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.