Overview

Join to apply for the Staff Engineer, Customer Success role at Alto

Responsibilities

• Time to value - Provide guidance and assistance to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption
• Product Expert - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
• Collaboration - work with product and engineering teams ensuring customers and partners get the most out of our products
• Drive product adoption - Maintain ongoing contact with customers to expand adoption of our product by utilizing new features and developing additional innovative use cases
• Digital First - Ensure technical knowledge of the team is translated into articles and guides for customers to consume, enabling scalable customer coverage

Experience / Qualifications

• Experience as a Security Incident Responder or SOC analyst/manager
• Experience with development and maintenance of scripts in Python
• JavaScript or PowerShell is a plus
• Experience with security design and architecture, content development, workload automation and use-cases
• Experience with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems
• Familiarity with cloud technologies and providers (GCP, AWS, Azure)
• Familiarity with attack surface management is a plus
• Experience in customer-facing roles (internal or external)
• Self-learner able to drive business outcomes independently
• Excellent collaboration in fast-paced, matrix environment
• Ability to work under pressure and prioritize tasks
• Fluent English required; other languages a plus
• Bachelor\'s degree or equivalent military experience required
• UK Public sector exposure, preferred

The Team / About the Role

Our customer success team is critical to our success and mission. You will be involved in building and implementing the team and processes, implementing new products, transitioning from old products to new, and leading the team that ensures our customers are getting value from the product they purchased. We identify technical requirements, provide guidance and assistance and drive our customers to success.

Benefits / Commitment

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Design

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