Overview

X 2 brand new Support Engineer/ Test & Diagnosis Engineer roles as our client splits their Customer Support and a Test/QA team into 2 functions and creates a new support team, focused on the UK, Europe and Latin America markets. You will be happy to travel globally (all expenses paid), with a can do approach and a desire to provide an excellent customer experience. The goal is to have the new team in place by Christmas 2025 with a fully standalone customer support team working closely with the sales team and QA and test team in the UK.

An innovative and industry-leading organisation specialising in the development of high-end navigation and positioning systems for the Autonomous vehicles, Aerospace Drones, Geo Mapping and Robotics sectors. April Quest Ltd acts as both an Employment Business and Employment Agency and complies with the Conduct of Employment Agencies and Employment Businesses Regulations Act 2003. We take your privacy seriously; our Privacy Policy can be viewed on our website.

Responsibilities

• Contribute to standing up a new customer support function focused on the UK, Europe and Latin America.
• Collaborate with the sales team and QA/test team in the UK to ensure a fully integrated support operation.
• Be willing to travel globally (all expenses paid) to meet customers and support needs.

Required Qualifications

• Technical degree in engineering or equivalent experience (Electronics, Electrical, Telecommunications or Mathematics would also be good).
• Experience with technical troubleshooting & fault diagnostics for complex hardware/software/electronics.
• A methodical fault finding approach.
• Technical support / fault finding experience within products in industry sectors such as Autonomous vehicles, Aerospace (Drones), Telecoms (antenna, aerials etc), Surveying or Robotics.
• Able to work in a customer facing environment - working under pressure, liaising with internal and external stakeholders.
• Happy to travel within the UK, Europe and Latin America sometimes at fairly short notice.

Desirable Qualifications

• GNSS / Tracking & Monitoring / Georeferencing / Precision Control / Positioning / Localisation / MEMS / Inertial navigation / LIDAR / Sensor fusion type product experience.
• Experience working with automotive test houses.
• Experience working with different cultures across Asia, Latin America, Europe etc would be helpful but not essential.

Benefits

• Holiday entitlement - 27 days + bank holidays
• Pension 5% employer contributions
• Group Income Protection Insurance Scheme
• Death In Service Scheme
• Electric Vehicle Scheme
• Wellness initiatives
• + others