Support Engineer

New Yesterday

Support Engineer (Fulltime) - Salary - £41,892.00 to £48,874.00 (dependent on experience) - Hybrid working

Join Our Dynamic API and Data Distribution Team!

Are you passionate about technology, problem-solving, and making a real impact for customers? At OS, we're at the forefront of delivering cutting-edge geospatial data through powerful APIs and we're on the lookout for talented Support Engineers to join our collaborative, forward-thinking team.

Together, we support and maintain all customer-facing APIs, ensuring our users have seamless access to the rich data products OS is known for.

What We Do

We transform OS data into accessible, high-performance solutions delivered through a variety of digital channels. Our team is the backbone of customer success ensuring every API runs smoothly and every issue is resolved with care and precision.

Why Join Us?

Exciting Growth Be part of a team playing a pivotal role in the expansion of the NUAR platform, a nationally significant project that's reshaping how infrastructure data is accessed and used, as well as the OS DataHub, Ordnances Survey's Geospatial Data Platform.

Collaborative Culture Work alongside experienced engineers in a supportive environment where knowledge-sharing and innovation thrive.

Meaningful Impact Help customers unlock the full potential of OS data, powering everything from smart cities to emergency services.

If you're ready to make a difference and grow your career in a team that values curiosity, collaboration, and customer focus we'd love to hear from you!

About the role

As a Support Engineer at OS, you'll be at the heart of a collaborative and innovative environment. You'll work closely with software engineers, stakeholders, and fellow team members every day building strong relationships and ensuring our customer-facing solutions run smoothly.

This role is more than just support it's about driving continuous improvement. You'll play a key role in enhancing our support capabilities across the entire lifecycle by coaching, mentoring, and sharing knowledge. Your insights and leadership will help shape how we deliver exceptional service and empower others to grow.

If you thrive in a people-focused, fast-paced setting and love making a real impact, this is the perfect opportunity to grow your career while helping others do the same.

Main responsibilities:
Here is a snapshot of the technologies that we use
What we're looking for

We're looking for someone who's not just technically skilled, but also curious, adaptable, and eager to grow.

You'll bring solid experience working with APIs, and a strong foundation in technologies like Java, PostgreSQL (including PostGIS for spatial data), and Azure Cloud Services. Your understanding of cloud-based architecture including deployment, data updates, scaling, and monitoring will be key to your success in this role.

But just as important as your technical know-how is your mindset. We value quick learners who can think creatively, solve problems with confidence, and thrive in a collaborative environment. If you're excited by the idea of working on meaningful projects that make a real-world impact, we'd love to hear from you.

Essential Criteria
The Reward

We want you to love what you do. That is why our benefits package rewards a job well done. That is why our benefits package rewards a job well done. Check out how we support and invest in our employees by clicking here
At OS, we believe looking after your health and wellbeing means more than posters and events. We empower you to manage your work and life the way you need it by offering things like
Location

We embrace a hybrid working model at OS and understand there is no one size fits all in relation to how we work. We have a fantastic HQ in Southampton, Hampshire where you will be based and required to spend 1-2 days a per month.

Security

OS conducts pre-employment checks for anyone made an offer of employment, including identity, right to work, employment history and criminal record checks (via Disclosure & Barring Services (DBS).

Some of our roles may require additional security vetting. We will advise candidates during the recruitment process if additional vetting may be required for that specific role.

Closing date Sunday 03 August at 23:59

Interviews are scheduled to take place via MS Teams or in person at Ordnance Survey Head office. Dates are TBC

Unfortunately, we are currently unable to offer sponsorship for this role, therefore you must have the right to work in the UK, without the need for employer sponsorship.

We are happy to consider any reasonable adjustments that people may need during the recruitment process, and you will be asked whether you require any during the application process.

Research indicates that women, individuals with disabilities, LGBTQ+ community members, neurodiverse individuals, and people from ethnic minority backgrounds often hesitate to apply for jobs unless they meet every single qualification. At Ordnance Survey, we are dedicated to fostering a diverse, inclusive, and genuine workplace where everyone can thrive. If you're enthusiastic about this role but your experience doesn't perfectly match every qualification in the job description, we encourage you to apply anyway. You might be the ideal candidate for this or other roles within Ordnance Survey.

Skills required for this role:
Information Technology (IT) Systems, Infrastructure Services, Process Improvements, Software Engineering, Technical Consulting, Waterfall Model #J-18808-Ljbffr
Apply
Location:
Hedge End, England, United Kingdom
Salary:
£60,000 - £80,000
Job Type:
FullTime
Category:
Engineering

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