Technical Support Engineer

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JOB SUMMARY
The successful candidate will undertake a technical support role and associated duties surrounding the company’s day to day running. The post holder will be part of a multi-professional/skilled team.
A commitment to a quality service and excellence in all that they undertake is integral to the role and the development of company.
Key responsibilities
Technical Support Engineer Duties
* The post holder will be the main contact for all after sales technical support - taking enquires from customers with regards to technical issues and responding as required – to include emails, telephone calls, video calls or site visits
* Scheduling of all inspections / repairs / verifications and communicating this with the Production Manager and Operations Departments
* Liaising with the Technical Manager for any support as and when required
* Physical completion of all inspections / repairs / verifications including responsibility for the location of the goods for inspection/repair/verification and any accessories or parts
* Ensuring accurate noting of all inspection reports and repair details within the Works Order Log
* Quoting customers for all repairs once inspections are complete
* Liaising with suppliers for technical information if required
* Liaising with the Operations Department for return of any faulty components to suppliers
* Liaising with the Operations Department when items are being returned and ready for despatch
* Ensure security of data at all times and GDPR is compliant
General Administration duties
* Accurate typing and compilation of letters and emails, as and when required in an efficient and courteous manner as and when required
* Efficient collation and accurate audit of data, when requested
Call Handling
* Answering calls from customers and suppliers using agreed protocols and standards in an efficient and courteous manner as and when required
* Dealing appropriately with instructions and queries from internal staff as well as customers and suppliers
General
* Adhere to all procedures, protocols and other relevant memoranda as appropriate
* Maintain strict confidentiality in relation to all issues concerned within the company and adhering to the requirements of the Data Protection Act 1984, GDPR regulations
* Adhere to Health and Safety Policy
* Communicate outstanding issues to line manager before going off duty
* Notify line your manager of any circumstances which may affect the provision of a high quality service
* Maintaining equipment - reporting any faults with systems, tools, printers etc. to the relevant member of staff
Apply
Location:
Nottingham

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