JOB SUMMARY\n\nThe successful candidate will undertake a technical support role and associated duties surrounding the company’s day to day running. The post holder will be part of a multi-professional/skilled team.\n\nA commitment to a quality service and excellence in all that they undertake is integral to the role and the development of company.\n\nKey responsibilities\n\nTechnical Support Engineer Duties\n\n * The post holder will be the main contact for all after sales technical support - taking enquires from customers with regards to technical issues and responding as required – to include emails, telephone calls, video calls or site visits\n\n * Scheduling of all inspections / repairs / verifications and communicating this with the Production Manager and Operations Departments\n\n * Liaising with the Technical Manager for any support as and when required\n\n * Physical completion of all inspections / repairs / verifications including responsibility for the location of the goods for inspection/repair/verification and any accessories or parts\n\n * Ensuring accurate noting of all inspection reports and repair details within the Works Order Log\n\n * Quoting customers for all repairs once inspections are complete\n\n * Liaising with suppliers for technical information if required\n\n * Liaising with the Operations Department for return of any faulty components to suppliers\n\n * Liaising with the Operations Department when items are being returned and ready for despatch\n\n * Ensure security of data at all times and GDPR is compliant\n\nGeneral Administration duties\n\n * Accurate typing and compilation of letters and emails, as and when required in an efficient and courteous manner as and when required\n\n * Efficient collation and accurate audit of data, when requested\n\nCall Handling\n\n * Answering calls from customers and suppliers using agreed protocols and standards in an efficient and courteous manner as and when required\n\n * Dealing appropriately with instructions and queries from internal staff as well as customers and suppliers\n\nGeneral\n\n * Adhere to all procedures, protocols and other relevant memoranda as appropriate\n\n * Maintain strict confidentiality in relation to all issues concerned within the company and adhering to the requirements of the Data Protection Act 1984, GDPR regulations\n\n * Adhere to Health and Safety Policy\n\n * Communicate outstanding issues to line manager before going off duty\n\n * Notify line your manager of any circumstances which may affect the provision of a high quality service\n\n * Maintaining equipment - reporting any faults with systems, tools, printers etc. to the relevant member of staff