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About Pennant
Pennant International Group is the IPS software and services company, operating in the defence, space, commercial aerospace, rail and shipping industries. Capabilities include a suite of IPS software solutions (GenS, Analyzer and R4i), technology led training systems covering software-based solutions, generic training devices and bespoke engineering, as well as technical services covering consultancy and technical documentation.

About Pennant
Pennant International Group is the IPS software and services company, operating in the defence, space, commercial aerospace, rail and shipping industries. Capabilities include a suite of IPS software solutions (GenS, Analyzer and R4i), technology led training systems covering software-based solutions, generic training devices and bespoke engineering, as well as technical services covering consultancy and technical documentation. Pennant has a truly global customer base and is an established supplier to the MoD (UK, Canada and Australia) and other major defence Primes. The Group operates worldwide, with offices in Europe, North America and Australasia, and employs over 140 colleagues, who are an innovative and ambitious group of people. Pennants extensive portfolio is achieved through our global teams.

Our Values
We aim for excellence by using our knowledge and expertise to create world class solutions (Innovation), continuously strive to improve (Quality), deliver on our commitments (Performance), take responsibility (Teamwork), and believe that everyone matters (Respect). Our values drive our daily interactions, support a culture of collectiveness and collaboration whilst challenging continued performance.

Pennant Benefits
25 days holiday, plus public holidays
Annual bonus up to 7.5% of salary
Hybrid working
Enhanced maternity leave
Access to free and confidential 24/7 employee support
Pension contributions
Professional membership reimbursement
Access to discounts at many retailers, day out destinations and gyms
Health cash plan and death in service

About The Role

Key Responsibilities and Duties

• Visit Customer sites to conduct investigations and repairs on Pennant and third-party equipment
• Research and identify solutions to software and hardware issues
• Review customer returns to ascertain the level of repairs required
• Advise colleagues and management of findings, repair work and operational status of equipment, and perform actions to repair and test items which will allow their return to service
• Support the installation and commissioning of Pennant equipment at the Customers facility, whether in the UK or Overseas
• Provide Technical Support of legacy and newly introduced training equipment

Other Responsibilities

• Carry out demonstrations in collaboration with Sales, Project or fellow Support colleagues
• Maintain a good working relationship with relevant departments within the Group
• Prioritize and manage several open issues at one time
• Prepare accurate and timely reports
• Maintain and support suitable development systems and environments as required

About You

The successful candidate will be self-driven, organised, and a team player. They will take a methodical approach to their work and have good fault-finding abilities. They will have a good working understanding of both mechanical and electrical components and build processes. They should have excellent problem-solving skills and familiarity with the use of general workshop and inspection tooling. An Engineering or Technical Support background is essential. You will be willing to travel both within the UK and abroad to support scheduled maintenance activities and attend short notice callouts when requested. Full driving license, valid passport and the ability to attain relevant security clearances are essential.

Interested? To apply for this role, please submit your CV by selecting the Apply Now button to be taken to the next stage. Due to the high volume of applications, we typically receive, we regret to advise that only shortlisted candidates will be contacted. Please note: We may close this vacancy early should we receive enough applicants.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT System Training and Support

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