Overview

Join to apply for the Systems Operations Engineer role at The Trade Desk.

The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We value an inclusive culture based on trust, ownership, empathy, and collaboration, and we are committed to fostering spaces where everyone can bring their authentic selves to work.

Do you have a passion for solving hard problems at scale? Are you eager to join a dynamic, globally connected team where your contributions will impact reliability and customer experience? The Trade Desk is consistently recognized by Fortune as a top workplace in its category.

What we do

At The Trade Desk, seamless customer experience is driven by operational excellence. The global Systems Operations team vigilantly monitors platform services, refines incident response methodologies, and guarantees a robust and highly available customer experience. If you’re passionate about ensuring system reliability, process improvement, and making a meaningful customer impact, you’ll play a critical role in evolving our on-call experience.

What you'll do

• Act as a technical expert and advisor to more junior Systems Operations Engineers
• At an escalated tier, monitor the state of platform services and stability via telemetry and alerts; triage issues and escalate to engineering teams as needed
• Collaborate with development teams to facilitate issue remediation
• Manage remediation task workflow
• Proactively update and improve Systems Operations documentation and runbooks
• Define and measure metrics to increase the effectiveness of incident response
• There may be periodic weekend coverage requirements

Who you are

• Bachelor’s Degree from a four-year university or relevant substitute experience
• 6+ years of relevant work experience in Technical and/or Application Support with strong knowledge of services support and troubleshooting

The Systems Operations Engineer will either possess or be excited to learn a number of skills, including:

• Technical Proficiency: Understanding of large-scale distributed system architectures (e.g., databases, web services, application services); familiarity with monitoring tools (e.g., Prometheus, Grafana, Nagios); ability to configure and fine-tune alerts; proficiency or ability to learn programming languages including SQL, Python, C# to automate repetitive tasks
• Incident Management and Troubleshooting: Prioritize and manage incidents based on severity with focus on customer impact; remain calm under pressure and quickly diagnose issues; understanding of system logs, metrics, telemetry
• Communication Skills: Communicate effectively with stakeholders during incidents; clear and concise documentation; maintain and update troubleshooting guides (TSGs) and operational documentation; translate complex technical issues to non-technical stakeholders

Equal Opportunity

The Trade Desk does not accept unsolicited resumes from search firm recruiters. The Trade Desk is an equal opportunity employer. All aspects of employment are based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under applicable law.

As an Equal Opportunity Employer, The Trade Desk is committed to making our job application process accessible to everyone and to providing reasonable accommodations for applicants with disabilities. If you require an accommodation for any part of the application or hiring process, please contact accommodations@thetradedesk.com. When contacting us, please provide your contact information and specify the nature of your accessibility issue.

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting, Technology, Information and Internet, Advertising Services