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Overview

We are expanding our support team and looking for a Systems Support Engineer to join us ASAP! Your role will be to coordinate, manage, and provide technical support for our AutoCoding software (ACS) solutions and integrated connections of packaging line devices, such as check weighers, barcode scanners, and printers.

Your day-to-day duties will include providing first-class support to end-users, partners, and internal engineers by understanding customer issues, diagnosing problems, and liaising with customers, remote diagnosis, and third-party contacts to resolve issues. Deployment of our systems is also key, involving deployment of software and testing.

The Opportunity

A typical day involves:

1. Providing customer support via phone and remote access, with occasional on-site visits (about 10% travel, mainly in the UK but potentially globally).
2. Installing ACS server software remotely or on-site, with training provided if needed.
3. Supporting installation, setup, configuration, and commissioning of connected devices according to customer specifications.
4. Establishing network communications and testing systems during commissioning.
5. Escalating issues as necessary and supporting engineering teams with software releases.
6. Providing customer training at our training center or on-site.

Support is 24/7 globally, with a structured shift pattern (6am-2pm & 2pm-10pm) and an out-of-hours on-call rota, compensated accordingly.

Why work at JBT

We look for candidates with:

• Client-facing experience supporting IT projects or systems, ideally in a support role.
• Understanding of TCP/IP networks (including firewalls, IIS, FTP).
• Experience with full-cycle software implementation.
• Strong communication skills for interacting with technical teams and customers, including non-technical personnel.
• Willingness to travel across the UK, Europe, and beyond (UK passport and driving license required).
• Problem-solving skills and logical working approach; knowledge of Microsoft SQL Server is a bonus.

Additional desirable skills include scripting (XML, XSLT, ASP), familiarity with Microsoft SQL tools, experience linking software to industrial devices, and additional languages.

What we offer

• Competitive salary above industry standard.
• Tools such as laptop and mobile phone.
• Company pension matched up to 8%.
• 25 days holiday plus bank holidays.
• Weekly out-of-hours payments and per-call compensation.
• Social events and team activities.