Overview

Note: Eigible only for a recent graduate

Job Title: Technical Service Specialist

Location: Norwich

Pay Rate: £38k per annum

Duration: 12 Months

Work mode: Onsite

Responsibilities

• Provide backup first line service to Abbott Ambassadors (Service interventions requiring less than 4 hours labour time)
• Schedule and perform planned maintenance activities
• Assist with instrument installations
• Success in this role is measured by service key performance indications level achievement, customer satisfaction score (NPS) and economical profitability and growth per district

Knowledge, Skills and Abilities

• Bachelor's degree or equivalent qualification or experience required
• Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred
• Proven track record in a similar position, supported by management and customer references preferred or Graduate entry program.
• Successful engagement with customers, specifically lab staff.
• Technical expert for product line responsibility
• Strong communication skills
• Ability to identify and drive resolution of issues
• Strong experience in use of analytical tools and software

Key Performance Metrics

• Service Level Achievement
• 100% renewal rate of profitable business
• Customer Retention Rate
• Net Promoter Score