Note: Eigible only for a recent graduate

Job Title: Technical Service Specialist

Location: Norwich

Pay Rate: £38k per annum

Duration: 12 Months

Work mode: Onsite

Responsibilities

* Provide backup first line service to Abbott Ambassadors (Service interventions requiring less than 4 hours labour time)

* Schedule and perform planned maintenance activities

* Assist with instrument installations

* Success in this role is measured by service key performance indications level achievement, customer satisfaction score (NPS) and economical profitability and growth per district

Knowledge, Skills and Abilities

* Bachelor’s degree or equivalent qualification or experience required

* Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred

* Proven track record in a similar position, supported by management and customer references preferred or Graduate entry program.

* Successful engagement with customers, specifically lab staff.

* Technical expert for product line responsibility

* Strong communication skills

* Ability to identify and drive resolution of issues

* Strong experience in use of analytical tools and software

Key Performance Metrics

* Service Level Achievement

* 100% renewal rate of profitable business

* Customer Retention Rate

* Net Promoter Score...