Overview

Delinea is seeking a talented Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers. This role reports directly to the Technical Support team manager and is located in Belfast, Northern Ireland, United Kingdom.

What You'll Do

• Provide post-sale technical support to customers and partners
• Assess and document reported customer issues
• Formulate and communicate resolution plans
• Gather necessary information and resources
• Investigate and reproduce case scenarios
• Provide clear customer responses and document corrective actions

What You'll Need

• 1-2 years of proven relevant professional experience as a technical support agent or its equivalent
• In depth knowledge and experience in at least some of the following: IT and System administration; Networking and data transport and encryption; Cloud infrastructure, Machine, network and services virtualization; Security concepts and methodologies; Relational databases and SQL language proficiency; .NET applications

What Else

• Troubleshooting and problem deconstruction
• Strong written and verbal English communication skills
• Ability to work in diverse, international, customer and team environments
• Ability to communicate technical concepts at a professional level in multiple languages is a plus
• Trustworthy, self-motivated, and reliable
• Accountability, transparency, and ownership
• Desire to work in a dynamic and challenging environment
• Organized and methodical with great attention to detail
• Prior or current security clearance - a plus

Why work at Delinea?

• We’re passionate problem-solvers helping the world’s largest organizations protect what matters most: their human and machine identities.
• We invest in people who are smart, self-motivated, and collaborative.
• What we offer in return is meaningful work, a culture of innovation and great career progression.

Culture and Values

• Spirited - We bring energy and passion to everything we do
• Trust - We act with integrity and deliver on our commitments
• Respect - We listen, value different perspectives, and work as one team
• Ownership - We take initiative and follow through
• Nimble - We adapt quickly in a fast-changing environment
• Global - We embrace diverse people and ideas to drive better outcomes

We take care of our employees with competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development