OverviewDelinea is seeking a talented Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers. This role reports directly to the Technical Support team manager and is located in Belfast, Northern Ireland, United Kingdom.What You'll DoProvide post-sale technical support to customers and partnersAssess and document reported customer issuesFormulate and communicate resolution plansGather necessary information and resourcesInvestigate and reproduce case scenariosProvide clear customer responses and document corrective actionsWhat You'll Need1-2 years of proven relevant professional experience as a technical support agent or its equivalentIn depth knowledge and experience in at least some of the following: IT and System administration; Networking and data transport and encryption; Cloud infrastructure, Machine, network and services virtualization; Security concepts and methodologies; Relational databases and SQL language proficiency; .NET applicationsWhat ElseTroubleshooting and problem deconstructionStrong written and verbal English communication skillsAbility to work in diverse, international, customer and team environmentsAbility to communicate technical concepts at a professional level in multiple languages is a plusTrustworthy, self-motivated, and reliableAccountability, transparency, and ownershipDesire to work in a dynamic and challenging environmentOrganized and methodical with great attention to detailPrior or current security clearance - a plusWhy work at Delinea?We’re passionate problem-solvers helping the world’s largest organizations protect what matters most: their human and machine identities.We invest in people who are smart, self-motivated, and collaborative.What we offer in return is meaningful work, a culture of innovation and great career progression.Culture and ValuesSpirited - We bring energy and passion to everything we doTrust - We act with integrity and deliver on our commitmentsRespect - We listen, value different perspectives, and work as one teamOwnership - We take initiative and follow throughNimble - We adapt quickly in a fast-changing environmentGlobal - We embrace diverse people and ideas to drive better outcomesWe take care of our employees with competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.Seniority levelEntry levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesSoftware Development #J-18808-Ljbffr