Technical Support Engineer

New Today

Are you passionate about quality, coaching, and technical excellence?

Ready to join a market-leading garage door installation company that’s raising the bar for service and support across the industry?

We’re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex problems, helping others succeed, and raising standards – this role is made for you.

What You’ll Be Doing

  • Support Installers
  • Coach & Train Engineers in the Field
  • Conduct Quality Audits and ensure installations meet high standards
  • Root Cause Analysis (RCA) – identify issues, implement real fixes
  • Provide Actionable Feedback to the Business and Field Teams
  • Deliver Training & Mentorship for new Engineers
  • Sign Off Engineers’ Competence post-training
  • Support Large or Complex Installations as the technical lead
  • Help Develop Training Materials, Online Courses, and Best Practice Manuals
  • Audit Customer Aftercare Services and provide coaching where needed

    • What You Need To Bring:

  • Knowledge of garage doors, components, and installation
  • Skilled in troubleshooting & fault diagnosis
  • Experience in performance coaching and auditing
  • Excellent communication, especially when working remotely
  • Self-motivated, solutions-driven, and a team player
  • Passion for customer service and exceeding expectations

    • Why Join ?

  • Be part of a fast-growing, respected brand
  • Make a real impact on product quality and customer satisfaction
  • Collaborate with a passionate, expert team
  • Opportunities for career growth and continuous learning
    • Apply
    Location:
    Cambridge
    Job Type:
    FullTime

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