Overview

Rothley is a leading manufacturer and distributor of decorative and functional hardware solutions, supplying global markets with high-quality, innovative products. With over 200 years of heritage and a commitment to continuous improvement, we design, engineer, and deliver systems that shape the built environment.

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The Role

We are seeking a Technical Support Engineer with a strong mechanical background and hands-on engineering skills. This is a vital role that connects engineering, quality, sales, and customer service. You will be the go-to technical contact for both internal teams and external customers, supporting product queries, installations, testing, and improvement initiatives.

Responsibilities

• Provide technical support for customer queries, product installation, and troubleshooting.
• Work closely with engineering, production, and design teams to resolve product issues.
• Investigate and report on root causes of faults and field problems.
• Assist in testing and validation of new and existing products.
• Maintain technical documentation, drawings, and test records.
• Attend customer sites and consultation meetings where required.
• Deliver internal technical training to sales and customer service teams.
• Contribute to continuous improvement based on feedback from customers and suppliers.

Requirements

• Level 3 Engineering Apprenticeship (minimum)
• Strong mechanical engineering knowledge
• Confident in reading and interpreting technical drawings
• Skilled in hands-on testing and mechanical fault finding
• Practical understanding of fabrication and assembly methods
• Effective communication skills – clear, confident, and professional
• High attention to detail and a structured, methodical approach
• Self-motivated with the ability to work both independently and cross-functionally

Desirable Skills

• Experience in architectural hardware or construction products
• Knowledge of CE, UKCA, and BS standards and test requirements
• Familiarity with Siemens SolidEdge, SolidWorks, or equivalent CAD tools
• Understanding of ISO 9001 or other quality management systems

What You Will Get

• Competitive salary with progression opportunities (Salary: £32,000 – £38,000 per annum, dependent on experience)
• Hours: 35 hours per week, permanent, on-site position
• 20 days holiday plus bank holidays increasing yearly to a max of 23 (our Christmas holiday period is not deducted from your allowance)
• Company pension scheme
• Healthcare cash plan scheme
• Life assurance scheme
• Free on-site parking
• Training and development support (Career advancement support)
• A real voice in the business – your input will help shape the way we work