Varied real-world problem-solving for highly technical software company

Do you enjoy the problem-solving aspects of software engineering but are looking for something more people focused? Does the usual progression of becoming a line manager send shivers down your spine? Then this troubleshooting role might be for you!

This engineering company produces highly technical software that integrates with a great variety of hardware providing enhancements to both the hardware’s capabilities and its user interface. Both the variety in hardware and the depth of features inevitably lead to thorny problems that have to be tracked down, understood, and solved. In this role you will work closely with both customer engineers and the internal software team to do just this.

A software engineering background is a must, but the exact technologies and sectors you’ve been working in are less important. The ability to solve complex software problems, navigate through large codebases, and communicate complex topics are the key skills.

The customer base is large and varied, from multi- to startups and everything in between. While they have customers all round the world, there is no requirement or expectation for you to work out of hours. There will be business travel to visit customers both inside the UK and abroad, but this is likely not more than a few days per month on average. Most interactions take place over email and video calls, especially with the ever more prevalent capability to remotely connect to customer hardware.

You will be joining two other engineers who also proved troubleshooting expertise, and you will be literally sitting with the rest of the engineering team so there will be plenty of help and support available. Due to the highly technical and niche area this company works in, there is little expectation for you to have suitable domain knowledge. You are however expected to be proactive in learning and gaining this knowledge.

You will be joining a profitable and independent company, who treat their employees as adults giving them plenty of independence to do the job in a way that best suits them. You will also be rewarded well financially with a very good salary, bonus scheme and pension package.

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