Varied real-world problem-solving for highly technical software company

Do you enjoy the problem-solving aspects of software engineering but are looking for something more people focused? Does the usual progression of becoming a line manager send shivers down your spine? Then this troubleshooting role might be for you!

This engineering company produces highly technical software that integrates with a great variety of hardware providing enhancements to both the hardware’s capabilities and its user interface. Both the variety in hardware and the depth of features inevitably lead to thorny problems that have to be tracked down, understood, and solved. In this role you will work closely with both customer engineers and the internal software team to do just this.

A software engineering background is a must, but the exact technologies and sectors you’ve been working in are less important. The ability to solve complex software problems, navigate through large codebases, and communicate complex topics are the key skills.

The customer base is large and varied, from multi-nationals to startups and everything in between. While they have customers all round the world, there is no requirement or expectation for you to work out of hours. There will be business travel to visit customers both inside the UK and abroad, but this is likely not more than a few days per month on average. Most interactions take place over email and video calls, es...