1st Line Support Engineer

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Overview 1st Line Support Engineer - Bristol - MSP We\'re working with a well-established Managed Service Provider (MSP) based in Bristol who is looking to add a 1st Line Support Engineer to their growing team. This is a full-time role with great training and progression opportunities. Responsibilities
Be the first point of contact for client IT issues — anything from password resets and Outlook hiccups to trickier troubleshooting. Work within a structured escalation process and be supported by a collaborative team.
What You\'ll Need
Good knowledge of Windows 10/11 troubleshooting Experience or exposure to Microsoft 365 (Outlook, Teams, SharePoint) Understanding of Active Directory, basic networking, and remote support tools Confident communicator (written & verbal) A genuine enthusiasm for tech and problem-solving
Nice To Have (Not Essential)
IT certifications (CompTIA A+, Microsoft Fundamentals, etc.) Prior MSP experience Familiarity with ticketing systems (ConnectWise, Autotask, etc.)
What\'s On Offer
Salary up to £27,000 (DOE) Regular training and funded certifications Supportive culture with team socials 25 days annual leave + bank holidays increasing with length of service Private health care Enhanced pension Clear progression path into 2nd Line and beyond
Apply Now If you\'re ready to take the next step in your IT career and join a team that will invest in your development, apply today! Set2Recruit is acting as an employment agency in relation to this vacancy. Applicants must hold a valid UK passport. LNKD1_UKTJ #J-18808-Ljbffr
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Location:
Almondsbury, England, United Kingdom
Job Type:
FullTime

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