Overview

Job Title: 3rd Line Engineer
Employer: Foot Anstey
Location: Hybrid working from Exeter, Bristol, Southampton or Plymouth

Role: 3rd Line Engineer within the Core Infrastructure and Apps (CIA) team. Full-time role with an expectation of a minimum of two office-based days per week, travel to other office locations as needed, and alignment with the Technical Lead.

What you'll do

• Provide third line support and resolution for incidents, requests and problems within an ITIL framework for business-critical applications and productivity tools.
• Act as primary liaison between application vendors and internal/external support teams to ensure stable and available solutions for users.
• Plan and coordinate application upgrades, ensuring timely execution and mitigation of end-of-life risks within change control, with thorough testing and communications plans.
• Support a dynamic transformation roadmap, including migration of core business applications to cloud platforms.
• Provide technical input into project delivery such as server builds, application rollouts and configuration changes.
• Create and maintain technical documentation (designs, runbooks, workflows, knowledge articles) for 1st-3rd line support and architectural approval.
• Make constructive recommendations to improve platforms and processes by researching solutions and presenting options to senior stakeholders.
• Evaluate third-party proposals for alignment with business objectives and technical compatibility.
• Monitor system alerts and respond according to predefined procedures.
• Work with Software & Data Engineer teams to maintain data processing and data feeds between systems.
• Collaborate with Cyber Security to ensure alignment with patching lifecycles and vulnerability mitigation.
• Coordinate with Managed Services Partner on network upgrades, changes, and application packaging, testing and deployments.
• Identify opportunities for automation through scripting and templates; operate within an Agile sprint model.
• Support onboarding and upskilling of new and existing team members.

What we're looking for

We are seeking a highly capable and adaptable individual with a strong foundation in enterprise application support and modern cloud technologies. The ideal candidate will demonstrate the following:

Technical Expertise (essential)

• Proven experience in a 3rd line application support or infrastructure engineering role, ideally within a legal or professional services environment.
• Strong working knowledge of Microsoft Windows Server Hybrid environments and Microsoft 365, including:
• Entra ID
• Microsoft Teams
• Exchange Online
• Windows 11
• Intune
• Mimecast
• Windows Server – Active Directory, Group Policy, IIS, PKI, NPS
• M365 apps (Office) – templates, add-ins and macros
• Hands-on experience with Microsoft Azure services, including:
• Azure Virtual Machines and App Services
• Azure Networking
• Azure Storage
• Azure Monitor
• Azure Security and Identity Management
• Automation using ARM templates (desired)
• Logic Apps and Event Grid/Service Bus (desired)
• Scripting using PowerShell and Microsoft Graph
• SQL Server fundamentals (queries, T-SQL, stored procedures, etc.)
• Familiarity with Azure DevOps in an Agile delivery model
• Understanding of Cyber Security standards (Cyber Essentials, NIST, CIS Benchmarks)
• Understanding of Information Security standards (ISO 27001 is desired)
• Industry certifications (MD-102/MS-102, AZ-104, AZ-800/AZ-801) and ITILv4 are advantageous

Legal Application Knowledge (highly desired)

• Working knowledge of key legal applications, including iManage, Elite 3E, InTapp Time, Elite MatterSphere, Chrome River/Emburse, HighQ, Litera products
• Ability to act as technical lead for these platforms, liaising with vendors and internal teams for stability, upgrades and integration

Other Technologies

• Virtual Cloud PC services (Azure Virtual Desktop, Windows 365)
• Power Platform awareness; Power Automate, Power Apps; Dynamics 365
• LogicMonitor or similar monitoring platforms
• Signature 365, external domain and certificate management
• Print/Scan, Physically managed services tooling
• Cisco networking basics (DNS, DHCP, VLANs, load balancing); Cisco Meraki
• ServiceNow, Qualys, Microsoft Defender, Microsoft Purview

Infrastructure & Vendor Management

• Experience with environments delivered via managed service providers
• Ability to review and challenge third-party proposals in the business interests

Problem Solving & Communication

• Strong troubleshooting and scalable solution delivery
• Methodical, calm, autonomous working style with clear communication to technical and non-technical stakeholders
• Excellent documentation, reporting and presentation skills

Professional Attributes

• Highly organised with strong time management
• Detail-oriented; committed to accuracy and quality
• Dedicated to continuous professional development and knowledge sharing
• Proven track record of delivering high-quality work on time

Join a seriously ambitious firm

Foot Anstey is committed to making a difference for our people, clients and society. We offer an ambitious growth strategy, a diverse client base, a culture built on being human, entrepreneurial, inclusive and collaborative, and a focus on sustainability and giving back to communities. We provide comprehensive professional development and training.

Progressive benefits

We offer a comprehensive benefits package designed to support professional growth and wellbeing, including:

• Competitive salary and performance-linked bonus
• Enhanced parental leave policies
• Private healthcare and wellbeing initiatives
• Open, flexible working environment
• More about Life at Foot Anstey

Ready to apply?

To apply, click Apply Now, attach your CV and a brief note on why this role is a fit. Our team will review applications and contact you with the outcome. If invited for an interview, the process typically involves two interviews with support from our Talent Acquisition team. We accommodate reasonable adaptations or adjustments upon request.