Customer Solutions Engineer

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Customer Solutions EngineerIPC is a fintechpany that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based tradingmunications and managed connectivity solutions.

Through our portfolio ofmunications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strongpetitive advantage, and enhanced operational efficiency.

Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.

IPC

TITLE: Trading Systems Customer Solutions Engineer

DEPARTMENT: Customer Solutions, EMEA

MANAGER: Manager, Customer Solutions

OFFICE LOCATION: London, UK

ROLE TYPE: Full time, Hybrid

Overview of the Team

The Customer Solution EMEA is one three global collaborative teams consisting of six self-sufficient Sales Engineers situated in London, Paris, Madrid, and Frankfurt.

The EMEA Team operates with a flat structure consisting of a local manager in London and a Director in Frankfurt who manage and cover Sales Engineering tasks also.

The global responsibility lies with a Vice President who leads the three regions AMER, EMEA and APAC from the US headquarters in New Jersey.

Role Overview:

The role will be based in the IPC office in London. The role will require regular face-to-face activities with Customers and Sales. We expect office attendance 3 days a week.

The responsibilities of the role includes:
  • Direct Client activities - delivering presentations, demonstrations, design workshops, responding to RFPs and preparing solutions proposals and bids and an on-going life cycle account support.
  • External 3rd party interaction - working within the eco system in co-operation with 3rd party consultancies and other vendors and service providers
  • Bid support - RFI, RFP, ITT response preparation andplex solution proposals
  • Indirect support to distribution and regional offices to ensure that product and corporate messaging is accurate and on point.
  • Working with product management, marketing, and other internal IPC functions to ensure a quality life cycle support to existing Clients and a constructive input andpetitive market feedback aimed at new product and service specification and campaigns.

    • How You Will Make an Impact:

  • Discover, understand, and define customer requirements: Dive deep into customer needs to provide tailored solutions.
  • Position IPC solutions within the target environment: Highlight the benefits and relevance of our offerings.
  • Respond to technical solutions questions in English and German (if possible): Address a wide range of inquiries with expertise.
  • Design customized solutions: Create solutions ranging from optimized standard product configurations toplex projects involving third-party integrations.
  • Prepare, host, and deliver tailored presentations and demonstrations: Impress customers withprehensive insights into:
    Products, solutions, and services - benefits, features, technical details, and designs. Technology direction and roadmap. Integration andpliance solutions.
  • Generate high-quality responses to RFP questions as part of a bid team: Ensure responses are:
    Technically accurate, credible, and contextually relevant. Professionally written, concise, and easily understood, with clear, high-quality graphics. Designed to highlight IPC's strengths. Delivered on schedule.
  • Act as a conduit between Client Sales executives, Sales Support, and IPC Product Management: Facilitatemunication for product enhancements and other requirements.
  • Provide product and solution education: Educate internal groups, including Sales teams, new hires, Finance, Executive Management, and others, ensuring everyone is well-informed and aligned.

    • Essential Skills and Experience to be Successful in this Role:

    Technologies

    Knowledge of one or more of the following technology areas is important for the successful candidate:
  • IP, UC infrastructure, VOIP, SIP, SOA (Service Oriented Architecture), Web Services
  • Cloud Technologies/deployments Azure, AWS (Amazon Web Services), Google
  • AI (Artificial Intelligence) - Automation/Analysis/Bots integration
  • SBC (Session Border Controller), Deployments
  • Knowledge of virtualization and containerization Microservices/Kubernetes/Docker
  • KVM (Kernel based Virtual Machine), VM (virtual machines) and other virtual environments
  • Security - including aspects of network security, certificates, encryption, authentication, firewalls
  • Windows, Active Directory, Microsoft 365, MS Teams, Red Hat Linux, and other environments
  • LAN and WAN Network Design
  • Voice Recording and archiving
  • Application Integration knowledge using various industry standards OpenFin, FDC3, Rest based API's, XML, SOAP, and others including the value they bring to workflow optimization

    • Other important attributes:
  • Credible, structured, and methodical approach
  • Availability to travel
  • Ability to keep up to date with business and market technologies, and understand their impact to a client organization
  • Excellent verbal and writtenmunication
  • Ability to work in a fast-paced sales environment
  • Ability to deliver clear product presentations and demonstrations to all levels of a client organization
  • Ability to think clearly, creatively, and quickly in demanding situations
  • Friendly and out-going, able to work in teams
  • Driven to high quality and excellence
  • Extremely Client-oriented
  • Experience with usage of Microsoft Office 365
  • Experience with usage of Salesforce and Oracle
  • Languages: English obligatory, German highly beneficial other European languages wee
  • To acknowledge and follow the CORE 4 values of IPC

    • What's in It for You?

    At IPC, yourpensation is only part of the package. We aremitted to investing in a range of programs and initiatives to improve the overall experience of our employees.

    In addition to a collaborative, high-performing team environment, we're pleased to offer benefits including:
    •petitive Base Salaries
    • Private Medical Insurance, Dental Insurance and Optical Reimbursement
    • Salary Sacrifice Pension Scheme
    • 25 Holidays per Year Plus Public Holidays
    • Additional Time off for Charity Work and Volunteering
    • Tuition Reimbursement
    • Certification Bonus Program
    • Access to "IPC University" our Internal E-Learning Platform
    • Structured Onboarding Training and Peer Mentor Support
    • Enhanced Parental Leave
    • Wellness Program
    • Fitness Membership
    • Cycle to Work Scheme
    • Season Ticket Loan
    • Employee Referral Scheme

    Further information about your benefits will be provided during your onboarding process.

    Additional Information:

    At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together.

    We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.
    Your precise work schedule will be determined by you and your Line Manager beforemencement of employment with IPC.

    IPC's Work Culture:

    The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today.

    Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironcladmitment to constructive dialogue and open-mindedness.

    We live and breathe ourmitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years. Job ID 4516518005
    Apply
    Location:
    London
    Job Type:
    FullTime

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