We are a technology business operating in the global energy sector.

ENSEK have become the go-to option for top energy suppliers across the globe. Why? Because our technology is a significant step change away from the legacy systems that have historically dominated the market. It’s also massively cheaper to adopt the ENSEK solution, with no loss in customer service or standards.

But by far the biggest reason why ENSEK is the best choice in energy supplier software, is because of the people who work here and their endless enthusiasm, energy, and the way they support their colleagues. All our clients comment on what great people we have. Our people are our superpower.

That is where you come in.

Overview

As a Desktop Engineer, you’ll be responsible for supporting colleagues across the company both remotely and physically to resolve a breadth of IT related challenges. This will range from hardware & physical network support to improvement of desktop related processes across the organisation.

You will be expected to have a decent degree of technical knowledge, able to troubleshoot & resolve a variety of device issues to keep our team on their feet. You’ll also be comfortable working with a variety of individuals and companies such as suppliers and software support to help accomplish our goals as a company.

As an office-based role you will be supporting to develop the desktop function within ENSEK to the next level, documenting process & procedures & generally demonstrating excellence both personally and within the wider team.

Responsibilities

• You will provide customer focused support to colleagues, debugging more complex issues & supporting a self-service approach
• You will support the office throughout the week, providing confidence of working equipment & a high quality office environment
• You will document Standard Operating Procedures for knowledge sharing purposes and contribute towards the development of the team
• You will support the ordering of IT equipment, and the asset management associated
• You will support security operations within the business, helping to ensure our adherence to audit requirements where appropriate & supporting security features installed on our end user devices

Technical Skills

• You have a background in technical desktop skills, such as Azure administration / network management & hardware diagnostics
• Comfortable with being able to offer support for technical issues a user may experience in their operating system, and the physical aspect of desktop support
• Adept at writing documentation to map Standard Operating Procedures for knowledge sharing
• Ability to drive and respond quickly to changing demands

Soft Skills

• A natural problem solver, rationally analysing and questioning the information you have been given and working through a problem logically to arrive at a solution
• Comfortable working in a combination of independently and as a team
• A genuine desire to want to take pride in work, and striving for excellence
• Disposition for learning new skills and techniques for process/ technical support