Overview

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This range is provided by Met Office. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We're looking for an exceptional End User Computing Engineer to help us make a difference to our planet.

As our End User Computing Engineer, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.

Our opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone.

World changing work

From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are.

• We're a force for good - focusing on our environmental and social impact
• We're experts by nature - always learning and developing to do things better
• We live and breathe it - putting our purpose at the heart of decision-making
• We're better together - understanding partnerships and inclusivity make us greater
• We keep evolving - pushing boundaries to make tomorrow better for our customers

Your world of expertise

Join the Met Office as an End User Computing Engineer and be at the heart of our digital workplace, empowering colleagues to connect, collaborate and thrive. You\'ll play a vital role in delivering modern, user-focused IT services that support the incredible work we do. This is your opportunity to grow your skills, make a real impact, and shape the future of how we work in a collaborative, forward-thinking environment.

• Proactively managing and resolving tickets within support queues, owning incidents and tasks, and assisting with problem investigations to identify and support resolving root causes.
• Delivering outstanding customer service and support to internal Met Office staff through a customer driven approach that prioritises their needs and experience.
• Supporting modern Windows desktop environments, modern desktop management, hardware lifecycle projects, and broader End User Computing at the Met Office.
• Contributing to process improvement by identifying opportunities to enhance efficiency and effectiveness in support activities, while ensuring procedures and support documentation remain current and relevant.
• Pursuing continuous professional development through hands-on experience, dedicated training time, and access to funded qualifications to support career growth and technical excellence.
• We operate an on-call roster in Technology to provide 24/7/365 support to respond to operational service requirements. This post may be part of an on-call roster and the postholder would be required to participate in an on-call roster where in operation.

Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their 'Best Workplaces in Tech' 2023 and 2024 lists, as well as their '54 Best Workplaces for Women' 2023 list.

As our End User Computing Engineer, your total reward package will be up to £40,480 annually, which includes:

• An outstanding Civil Service pension, with an average employer contribution of 28.97%
• Recruitment Retention Allowance (RRA) you will be paid £2,200 per annum as a market supplement to reflect the demand for your skills. Whilst in post, you will be paid this market driven allowance from April 2024 until March 2026 in your monthly pay
• Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave

Essential Criteria, skills and experience

• We\'re Experts by Nature - Experience with supporting hardware, software, and operating systems within a modern enterprise environment. Provide examples in at least four of the following technical areas, drawing upon professional work or relevant personal projects, hobbies, or interests where appropriate:
  • Microsoft 365 & Modern Desktop Management - Supporting M365 services, Intune, Entra ID, Exchange, SharePoint and Teams.
  • ITSM Tools & ITIL Framework - Experience using ITSM platforms (e.g. ServiceNow) for incident management and operating within an ITIL-aligned service environment.
  • Microsoft Operating Systems - Supporting Windows Clients (10, 11) and Windows Server (2016, 2019, 2022) infrastructure including virtualised environments.
  • Hardware Support - Installing, maintaining, and supporting laptops, mobile devices, printers, and meeting room equipment, including hardware lifecycle activities.
  • Active Directory - Managing Active Directory environments including ADUC, Group Policy, AD object and OU administration.
  • Software Deployment & Lifecycle - Managing software packaging, deployment, and maintenance using tools such as Microsoft Configuration Manager (MCM) and Intune.
  • Asset Management - Maintaining accurate IT asset records and working closely with the Asset Management team to support effective tracking and utilisation across the organisation.
• We Keep Evolving - Demonstrates ownership of incidents and tasks by applying logical, methodical thinking and excellent attention to detail. A fast learner with the ability to quickly understand and resolve technical problems independently, while also recognising when to escalate or seek support. Committed to identifying root causes and contributing to long-term solutions.
• We\'re Better Together - Able to work independently to troubleshoot and resolve technical issues, while also collaborating effectively with colleagues across the team and other support functions when required. Demonstrates ownership and initiative in both support and project work, maintaining a user focus and ensuring deadlines are met without compromising quality.
• We Live and Breathe It - Demonstrates a strong customer focus by actively listening, communicating, and building positive relationships. Uses appropriate communication channels including email, instant messaging, and phone to keep users informed with timely, accurate updates throughout the resolution process. Able to explain technical issues in a way that\'s accessible to non-technical users, ensuring they feel supported and well-informed.

How to apply

If you share our values, we\'d love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills.

Closing date 28/09/2025 at 23:59 with first stage interviews commencing from 13/10/2025. You will hear from us once the closing date has passed.

Using AI in your application

We welcome applications that use AI tools for support in drafting or refining, as long as they accurately reflect your own skills and experience. All hiring decisions at the Met Office are made by people, not AI. For more details, visit our approach to recruitment.

How we can help

If you have any questions or would like to discuss this opportunity further, please contact us at .

If you\'re considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role.

We understand that great minds don\'t always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code.

We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible,2 of these years must be immediately preceding the point of your application. You will need to achieve full security clearance within your first 6 months with us.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology
• Industries
• Technology, Information and Internet

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