Overview

EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 59,000 employees spanning six continents. For more information, visit www.exlservice.com.

Role Title: Process Engineer

BU/Segment: Insurance

Location: London, United Kingdom (Flexible hybrid working)

Employment Type: Permanent

Role and responsibilities

Summary of the role:

We are seeking an experienced Process Engineer with strong expertise in casualty insurance operations to lead process optimisation and digital transformation initiatives within our underwriting functions. In this strategic role, you will partner with underwriters and business leaders to streamline processes, enhance compliance, and drive operational excellence across complex liability lines, including general liability, auto liability, and workers' compensation.

You will take ownership of end-to-end process reviews, design scalable solutions that improve efficiency and accuracy, and champion automation initiatives in collaboration with technology teams. By analysing underwriting data, developing robust process documentation, and ensuring regulatory compliance, you will play a critical role in strengthening our operations and delivering measurable business impact.

This position offers the opportunity to work at the intersection of insurance expertise, process improvement, and digital innovation within a global organisation that values collaboration, excellence, and professional growth.

As part of your duties, you will be responsible for:

• Lead end-to-end process reviews for casualty underwriting, including general liability, auto liability, and workers' compensation
• Identify inefficiencies and design scalable solutions that enhance underwriting speed, accuracy, and compliance
• Develop and maintain detailed process documentation, SOPs, and workflow diagrams
• Champion automation and digital initiatives, partnering with IT and business teams to implement tools and platforms
• Analyze underwriting data to uncover trends, risks, and opportunities for improvement
• Serve as a liaison between underwriting, compliance, and operations teams to ensure alignment
• Mentor junior analysts and contribute to knowledge-sharing across the organization
• Support audit readiness and ensure adherence to internal controls and regulatory standards
• Present findings and recommendations to senior leadership and underwriting executives

Qualifications and experience we consider essential for the role

• Bachelor's degree in Business, Risk Management, Insurance, or related field (Master's preferred)
• 7+ years of experience in process analysis within casualty insurance or underwriting operations
• Strong understanding of casualty risk assessment and policy lifecycle
• Expertise in process modeling tools (e.g., Visio, BPMN) and data analytics (Excel, SQL, Power BI)
• Proven track record of leading cross-functional process improvement projects
• Familiarity with underwriting platforms (e.g., Guidewire, Duck Creek)
• Certifications in Lean Six Sigma, BPM, or similar methodologies highly desirable
• Exceptional communication, stakeholder management, and presentation skills

As part of a leading global analytics and digital solutions company, you can look forward to

• A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
• EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
• At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
• As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
• EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
• At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

To be considered for this role, you must already be eligible to work in the United Kingdom.