Overview

At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest and most complex organizations in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is near infinite.

Instabase offers a consumption-based pricing model where customers can pay only for what they use, aligning directly with the value our products deliver. It empowers our clients to explore our AI Hub platform features extensively, enabling them to uncover crucial business insights. This customer-centric model allows Instabase to glean insights from diverse use cases and behaviors, ensuring we deliver top-tier solutions that provide unmatched advantages for everyday business operations.

With offices in San Francisco, New York, London and Bengaluru, Instabase is a truly global company. We are people-first, and we've built a fearlessly experimental, endlessly curious, customer obsessed team who work together and help organizations around the world turn their unstructured data into insights instantly.

Go-to-market and role

Our go-to-market (GTM) team own the end-to-end customer experience, solving problems with Instabase - discovering the correct problems, demonstrating solutions, proving value, and launching to production.

As a Sales Engineer, you are an expert in technical pre-sales, comfortable working with technical developer products, sketching out an API flow, and building great relationships with customers. In this role, you are responsible for the technical journey the customer goes on from the first meeting until technical acceptance - building technical champions, qualifying the best solution fit and value, demonstrating capabilities, and crafting responses to technical objections.

What you’ll do

• Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
• Be hands-on, high-energy, and passionate about solving problems by applying the Instabase platform
• Develop custom demonstrations using the Instabase developer platform, tailored to a customer’s specific needs and value
• Lead deep-dive technical sessions with customer technical stakeholders on Instabase products and solutions
• Scope, communicate, and manage proof-of-value (POV) of solutions with customers
• Present to all levels of technical leadership with confidence and build trust - developers, enterprise architects, managers, and executives.
• Develop reusable tools and feedback - demos, product gaps, technical guides, etc.

About you

• 7+ years of experience in a customer-facing sales engineering role
• Experience working with a variety of customers across different verticals, i.e. insurance, financial services, healthcare, logistics, technology, etc.
• Proficiency in developing custom demonstrations and with APIs and integrations.

How you work

• Analytical thinker - you have the ability to grasp the underlying concepts in complex information, identify root causes of problems, and formulate solutions based on a synthesis of information both quantitatively and qualitatively
• Intellectually curious - you’re driven by the desire to understand, empathise with the customer, and solve the root cause issue.
• Emotionally intelligent - you are highly sensitive to others and seek to align with them.
• Growth Mindset - you’re constantly seeking improvement in yourself; you think big and use your team and customer collective IQ to improve customer outcomes.
• Respectful and humble - to everyone, always

Benefits

• Flexible PTO: Because life is better when you actually live it!
• Instabreak Fridays: Enjoy 6 company-wide Friday breaks scheduled throughout the year, giving you long weekends to relax and recharge!
• Comprehensive Coverage: Top-notch medical, dental, and vision insurance.
• Parental Leave & Fertility Benefits: Supporting you in growing your family your way.
• Therapy Sessions Covered: Mental health matters— 10 free sessions through Samata Health.
• Wellness Stipend: For gym memberships, fitness tech, or whatever keeps you thriving.
• Lunch on Us: Enjoy a lunch credit when you're in the office.

Equal Employment Opportunity

Instabase is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability status. We encourage all qualified applicants to apply.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Instabase’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Disability categories

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury