OverviewResponsibilitiesNew office set up – installation of IT equipment for new office spaces including full desk set upsSupport on triage and resolution of Service Desk ticketsQualificationsProven experience in a Desktop Support / 2nd line roleExperience of working in an ITIL aligned environmentEstablished track record of providing advanced technical support and configuration of desktop software and all laptop/mobile/peripheral hardware including resolving connectivity issuesProven ability to create clear and comprehensive testing and technical documentationWorking knowledge of common server-side technologies such as Windows Server 2022, Active Directory, etcMicrosoft Windows 11, knowledge of Microsoft remote products VPN, Remote Desktop ServicesExperience of working in a highly regulated environment, ideally the Financial Services industryMicrosoft Windows 10/11 or Windows Server accreditationITIL V4 Foundation certificationMS Azure Fundamentals (AZ-900)Software distribution platform experience – MECMVirtualization – Management and Maintenance of VMware – creating and maintaining templates and virtual machinesStrong knowledge of Microsoft Intune and Autopilot (DAAS/MDL)Microsoft 365Understanding of role-based access control (RBAC)Understanding of backup technologies (Evault/Rubrik), carry out file restoresSupporting Apple Mac devices (laptops, Time Capsule – backups)Experience with encryption software (Sophos Central/FileVault – Mac)Understanding of Apple iOS to support company devicesUnderstanding and utilization of PowerShellEmployment detailsContract type: 6 month contractLocation: on-site in Cheadle, South Manchester (SK8 3GW) with preference for candidates who are commutableRole based 5 days from our offices in Cheadle (SK83GW)Office hours with potential evening and weekend work as requiredAdditional InformationIf you feel you have some of the skills mentioned but not all, please still apply and we would be happy to discuss your suitabilityTogether embraces diversity and inclusion and is an equal opportunity workplaceWe are committed to building a team that represents a variety of backgrounds, perspectives and skillsIf you need support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your applicationClick here for more information on our Recruitment ProcessPlease note that all successful applicants will undergo relevant employment references, financial and criminal record checks #J-18808-Ljbffr