This range is provided by Bank of England. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Scale G
12-month fixed-term contract
Location: Leeds or London

The Technology Directorate provides information and system technology services to all business areas in the Bank as part of Central Services. Our key objective is to support the policy and operational divisions to meet the Bank's stated objectives.

Job Description

This is a fixed term 12-month contract role ending October 2026. We’re looking for a knowledgeable M365 specialist to help support the new approach to the Bank's document and records management system.

The Bank is migrating our document management solution from a legacy toolset to M365, primarily using SharePoint for document management. The Bank will also be using Microsoft Purview extended with a custom Azure Cloud solution to meet the Bank's records management requirements. We are currently in a pilot phase, and the successful candidates will support the organisation during and after the remainder of the deployment of the solution. This role will include working as part of an on-call support rotation covering evenings and weekends.

This is an ideal opportunity if you are passionate about empowering people to be more productive and delivering a modern workplace experience at pace. This will be truly revolutionary for the Bank, and an opportunity to quickly leave a lasting legacy on a critical UK institution.

This role is open to flexible working patterns, which include:

• Job share
• Flexible start and end time to each day
• Compressed hours

A 40% in-office attendance requirement can be spread across the month to accommodate diverse working patterns, such as the flexibility to purchase a weekly train ticket for certain weeks.

A day in the role

A typical day starts with a team stand-up meeting where you'll discuss your tasks for the current sprint and seek help with challenges. You will advise 1st and 2nd line support on SharePoint Online and Microsoft Teams tickets. You will attend the weekly operations meeting to review support cases across the department. In the office, you may have lunch with colleagues. In the afternoon, you might review the guidance of a new feature, handle a support call, and document the fix for others. The rest of the afternoon could involve investigating a complex issue with sharing documents over Teams and potentially raising a support case with Microsoft to escalate the issue.

Your responsibilities may adapt depending on the needs of the team. These could also include:

• Engaging with external vendors for support and ensuring value from services.
• Providing training to end-users and internal SharePoint champions on best practices, features, and functionality.
• Participating in continuous improvement initiatives to enhance performance and usability of SharePoint environments.
• Ensuring visibility of our solutions using reporting and monitoring tools.
• Business-As-Usual (BAU) operational support for SharePoint, Teams, and other M365 products, including service requests and incident resolution.

Role Requirements

We are interested in hearing from candidates with demonstrable experience of the following:

• The M365 suite of applications including:
  • Advanced proficiency in configuring, managing, and troubleshooting SharePoint Online, OneDrive for Business, and Teams, including architecture, governance, security models, content management, channels, and search.
  • Experience with PowerShell and Windows PowerShell scripting for automation and administration tasks.
  • Deep understanding of user identity management in a hybrid AD environment.
• Experience working as part of a third line support team:
  • Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently while meeting SLAs.
  • Experience documenting solutions and creating knowledge base articles for end-users and IT colleagues.
  • Ability to raise and manage support cases with external vendors for complex issues.

We're looking for someone who:

• Embodies our values and is a role model to others, putting diversity and inclusion first.
• Collaborates well with others, building effective relationships with stakeholders and technical teams.
• Has strong interpersonal and communication skills, able to share knowledge and craft clear documentation for IT colleagues and end users.
• Delivers support work within SLAs and to a high standard.
• Is proactive in identifying and addressing knowledge gaps through research.
• Is comfortable working on an on-call support rota.

It would also be beneficial, but not necessary, to have Microsoft accreditation and/or experience of the following:

• Document and Records Management.
• Management of Azure applications and updates including User Management and M365 Groups knowledge.
• Ability to develop and maintain Power Automate Flows and Power Apps solutions.
• Configuring, maintaining and performing backups and restoration for Teams and SharePoint Online.
• Experience supporting large-scale migrations to SharePoint Online.
• Experience using ShareGate or similar migration tools.
• Familiarity with Agile methodologies like Scrum and Kanban.
• Knowledge of ITIL practices and service management.
• Data Rights Management.
• Experience with Windows Server administration and support.
• Understanding of Group Policy Objects in a hybrid AD environment.

Don’t hesitate to apply if you don’t meet all the essential criteria. We value diverse perspectives and believe that different backgrounds contribute to our team’s success. The Bank has a robust ITIL Change Management process and critical live-system responsibilities, so you may occasionally work evenings and weekends. Payment for this is included in the base salary.

Our Approach to Inclusion

The Bank values diversity, equity and inclusion. We aspire to build an inclusive culture that supports people from all backgrounds and communities to be at their best at work. We welcome flexible working, including job shares and part-time work, and we partner with external organizations to support adjustments in recruitment where needed.

For most roles that can be performed remotely, we aim for colleagues to spend at least 40% of their time in the office each month, subject to business needs.

We are a member of the Disability Confident Scheme. If applying under this scheme, please select the Disability Confident option in the application.

Salary and Benefits Information

We encourage flexible, part-time and job-share arrangements. Part-time salary and benefits are pro-rated as appropriate. Our benefits package includes:

• Non-contributory career-average pension with options to adjust accrual rates.
• Discretionary performance award.
• 8% benefits allowance with option to take as salary or to purchase flexible benefits.
• 26 days of annual leave with buy-back up to 12 days.
• Private medical insurance and income protection.

National Security Vetting Process

Employment is subject to National Security Vetting and other Bank checks. Further information will be provided to the successful applicant. The Bank’s Privacy Notice explains how personal data is handled.

Application Information

The Bank welcomes all candidates, but sponsorship eligibility is assessed on a case-by-case basis in line with UK immigration rules.

The Application Process

Please ensure you complete the work history and answer all questions fully. All applications are anonymised during screening. This role closes on Thursday 2 October. The assessment process includes two interview stages. Apply online and ensure all mandatory questions are answered in detail.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Finance
• Industries: Banking

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