Job Title: Site Services Engineer (Technical)

Location: UK - Remote working, national travel required. International travel on occasion

Reports to: Area Sales Manager/ Director

Date: August 2025

Role Purpose

As a Site Services Engineer at Mayerton Refractories, you will be the key point of contact for our customers within your region and will hold primary responsibility for regular account contact. Operating within high-temperature industrial steel environments at customer steel plants, you will oversee the installation, maintenance and the performance of our products.  

Our mission is to be the best refractory partner, and we do this by delivering innovative solutions, fostering strong collaborations and exceeding expectations with dedication and technical excellence. Within your role, you will become a valued member of the sales team who strive to deliver this mission, by providing strong technical expertise, a hands-on approach to problem-solving, and the ability to operate effectively in a fast-paced, customer-focused environment.

Key Responsibilities

Operational

• Provide technical support through the monitoring of our product and steel plant performance of your customer accounts 

• Understand steel plant processes and parameters in order meet our customers' requirements 

• Provide onsite support through the installation of Mayerton products on customer sites, providing technical support and guidance as required

• Undertake regular reviews and inspections of product vessels through both the build process and monitoring performance through its service duration. Additionally, provide feedback where necessary should technical interventions be required 

• Complete monthly consignment stocktake, all required documentation and necessary processing to service customer accounts effectively 

Technical

• In collaboration with the technical team, review plant parameters, processes and operational performance to improve outputs where possible

• Provide support through product trials, providing regular feedback to the team to achieve excellent product performance and secure customer accounts on a long-term basis

Sales Support

• Support the management team in the achievement of monthly and annual sales targets, by providing regular data analysis and customer information as required 

• Continually identify new sales opportunities within existing customer sites (sales of additional products) and support the management team to agree and execute an account management plan for each customer 

• Participate in customer account meetings to present Mayerton's full product portfolio, in alignment with the sales and account plan for the relevant customer 

• Provide support to the management team where required with elements of customer pricing and contractual obligations, so that these are met and delivered 

General Support & Compliance

• Undertake any other reasonable management request

• Where required, undertake travel to key areas, for example, but not limited to China, including travelling to conferences, business meetings and global industrial events

• Adhere to Company and Customers' Health and Safety and Security Policies and always uphold the company values

• Comply with relevant ISO standards and adhere to Company policies and procedures

Skills & Experience

Desirable

• Experience of the steel and refractories industry. Additionally, knowledge or experience within the following areas; furnace, ladles, brickwork and monolithics would be advantageous 

• Ideally based in Sheffield, Rotherham or within 20 miles from these locations

• Previous knowledge and experience in a technical/ site services role 

• Experience within a sales role 

• Knowledge of a Customer Relationship Management (CRM) System (HubSpot)

Product & Market Knowledge

• In-depth understanding of product/service offerings
• Awareness of industry trends and competitors
• Ability to translate technical knowledge into solutions for our customers

Essential

• Must hold a full Uk driving licence and be willing to travel to customer sites

Communication Skills

       Ability to clearly convey product value and features

       Active listening to understand customer needs

       Strong written and verbal communication

Relationship Building

• Developing excellent working relationships with customers and stakeholders (internal and external)
• Maintaining long-term customer relationships
• Networking effectively

Customer Focused

• Understanding and anticipating customer needs
• Providing tailored solutions and follow-up
• Ensuring customer satisfaction

Time Management & Organisation

• Managing multiple leads and accounts efficiently
• Prioritising activities
• Meeting deadlines and sales targets

General

• Use of digital tools for lead generation, tracking, and reporting
• Comfortable with virtual communication platforms
• Working with all internal departments to deliver customer requirements
• Sharing insights and feedback to improve offerings and performance
• Supporting collective sales targets