Job Description

I’m hiring for our long-term client – this time for a Technical Support Engineer or Application Support Engineer within the User Experience UX role with one of my favourite hiring managers – a strong, collaborative team and a high-performing environment.

• Contract: 12-month PAYE | Inside IR35 + strong possibility of conversion to FTE
• Salary: Up to £41,000 per annum
• Location: Staines, Surrey – Hybrid, 2 days onsite (40 minutes by train from London)
• Start: ASAP
• Hours: 40 hours/week | Weekly pay | Laptop provided

What’s the role?

You’ll support customers working on a cloud-based enterprise platform – helping troubleshoot UI-related issues, debug frontend behaviour, and create small scripts that streamline issue resolution. It’s hands-on, technical, and customer-facing.

You’ll collaborate with global engineering and support teams and have a direct impact on improving customer experience and internal support processes.

We’re looking for someone with:

• UI development or support experience
• Exposure to at least two of: ReactJS, GraphQL, AngularJS, AJAX, CSS, Mobile app development
• Ability to read/debug JavaScript and use browser developer tools
• Scripting with JavaScript, Python, Bash or Shell
• Understanding of MySQL or Oracle
• Strong communication skills and a solutions-driven mindset

Nice to have:

• Experience supporting cloud-based SaaS platforms - if you have ServiceNow experience, it is a huge plus.
• Familiarity with tools like Splunk, Eclipse, Android Studio

Why apply?

If you enjoy solving technical puzzles, working closely with customers and dev teams, and want to grow within a well-supported environment – this is a solid move.

Interested or want to know more? Drop me a note here or email som@principlehr.com