Technical Support Engineer - Twister IT Solutions is looking for an experienced Technical Support Engineer to join us in this exciting permanent, full-time role based in East Tilbury, Essex.

About us: Twister IT Solutions delivers expert IT support and services to businesses across the region. With a focus on cybersecurity, cloud solutions, and infrastructure, our dedicated team provides reliable, tailored technology solutions.

Fantastic company package includes:

• Salary: Competitive salary ranging from £28,500 per annum depending on experience.
• Holiday: 20 days holiday per year. This excludes public holidays.
• Pension: The company is part of the government workplace pension scheme.
• Other: Opportunities for professional development and career progression

About the role: As an experienced Technical Support Engineer, you will play a critical role in providing exceptional technical support and solutions to our clients. You will be the first line of assistance, addressing a variety of IT challenges, both remotely and onsite. Working hours for this role will be 09:00 - 17:00

Duties and Responsibilities include:

• Proactively manage and resolve technical support tickets, ensuring adherence to SLAs and high levels of customer satisfaction.
• Conduct onsite installations, diagnostics, and troubleshooting activities when remote support is not feasible.
• Perform regular checks on customer infrastructure, backups, and monitoring systems, taking action when necessary.
• Collaborate on IT projects and participate in the internal escalation process to assist fellow support staff.
• Maintain and update systems through routine maintenance, ensuring optimal performance for all clients.

About You: As a Technical Support Engineer, you will be a driven and highly motivated individual with at least 3 years of experience in a technical support role within an MSP environment. You'll bring strong technical skills in Microsoft Windows Server, Active Directory, and networking. Your hands-on experience in onsite support will make you an asset to the team. You'll thrive in collaborative settings, building strong client relationships while staying ahead of emerging technologies to deliver exceptional IT solutions. Successful applicants will also hold a Full UK Driver's License (Manual preferred for access to company van).

If you have the relevant skills and experience for this Technical Support Engineer role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to ensuring that all employees are treated fairly and with respect, regardless of their background or personal characteristics.