Technical Support Engineer - Twister IT Solutions is looking for an experienced Technical Support Engineer to join us in this exciting permanent, full-time role based in East Tilbury, Essex. About us: Twister IT Solutions delivers expert IT support and services to businesses across the region. With a focus on cybersecurity, cloud solutions, and infrastructure, our dedicated team provides reliable, tailored technology solutions. Fantastic company package include: Salary: Competitive salary ranging from £28,500 per annum depending on experience. Holiday: 20 days holiday per year. This excludes public holidays. Pension: The company is part of the government workplace pension scheme. Other: Opportunities for professional development and career progression

About the role: As an experienced Technical Support Engineer , you will play a critical role in providing exceptional technical support and solutions to our clients. You will be the first line of assistance, addressing a variety of IT challenges, both remotely and onsite. Working hours for this role will be 09:00 - 17:00 Duties and Responsibilities include: Proactively manage and resolve technical support tickets, ensuring adherence to SLAs and high levels of customer satisfaction. ...