Overview

Technical Support Engineer - Onsite - Central London. This is a full-time onsite Support Engineer to provide technical support to a prestigious client, based in Central London.

Company Description

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. Telefónica Tech UK&I hub has an end-to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold. Trusted Partners: Microsoft (Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner), HPE (Platinum Partner – FY23 UK&I Solution Provider of the Year), Fortinet (Elite VIP Program – one of only 2 in the UK), Palo Alto & CrowdStrike – part of our NextDefense Cyber Security Portfolio.

Job Duties

• To help determine customer needs, as the customer’s first point of contact with Telefónica Tech, this is a vital role within the organisation.
• Engineers will be technically proficient at performing on-site support and triage activities for Desk, Wall and Floor ports; WAP ceiling ports; Equipment Room patching of access switches; Shared printers; Audio Visual Equipment; Room Booking Tablets; Digital Signage.
• On-site engineers will escalate incidents to the offsite team where required and assist with on-site diagnostic and resolution activity under the guidance of the offsite team as required.
• Daily checks and management, monitoring of on-site equipment.
• Triage and log tickets with 3rd party vendors.
• Assist with the installation and support of network equipment at customer’s premises to ensure effective service within agreed time scales and to the standards required by the company inclusive of documentation.
• Undertake additional duties as required by changing circumstances, without altering the general character or level of responsibility of the post.

Person Requirements

• Previous experience working as on-site IT engineer or on a busy Service Desk
• Must have the right to live and work in the UK.
• Must meet Security Clearance vetting requirements as this is a requirement of the role.
• Any offer would be conditional upon the successful candidate passing BPSS & SC Clearance

Additional Information

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Telecommunications

London, United Kingdom