Technical Support Engineer

New Today

OverviewSupports products covering receivables, payables, and inventory finance solutions to provide working capital solutions to large corporates and banks.ResponsibilitiesAs a Technical Support Engineer, provide 1st and 2nd line support to FIS SCF global network of customers.Triaging incoming tickets, performing analysis, and resolving customer issues.Analyzing customer data and providing customers with audit information or breakdowns of headline figures.Actively monitoring system health using a variety of tools including dedicated infrastructure and application monitoring suites, DataDog, SQL and ActiveBatch.Implementing ad-hoc configuration changes using FIS SCF proprietary tools.Collaborating closely with the Development, Infrastructure, and Implementation teams to bring new customers onto the platform.You will provide cover for shifts between 6am and 11pm.What you will needExceptional attention to detail, thrive on solving problemsComfortable analysing, transforming, and generally working with large datasetsStrong ability to communicate technical concepts to customers and colleagues both verbally and in writingFlourish in a dynamic high-pressure environment and can prioritise incoming and existing tasks according to urgency and impactLogical and insightful when troubleshooting problemsStrong work ethic and ability to complete tasks independentlyExperience using SQL (highly desirable), MS Excel (highly desirable), XML and exposure to Monitoring toolsA degree in Computing or STEM streamAdded bonus: understanding of computer logic and/or programming conceptsITIL Foundation v3/2011 or higher certifiedPrevious experience of Atlassian JIRA/JIRA Service Desk or similarExperience working in a controlled environment, such as Financial ServicesWhat we offer youAt FIS, you can learn, grow and make an impact in your career. Our benefits include:Flexible and creative work environmentDiverse and collaborative atmosphereProfessional and personal development resourcesOpportunities to volunteer and support charitiesCompetitive salary and benefitsPrivacy Statement: FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing Model: Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #J-18808-Ljbffr
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Location:
Camden Town, England, United Kingdom
Job Type:
FullTime

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