Overview

A well-established and growing technology solutions provider is seeking an IT Support Engineer to join its service team. This role offers a blend of remote and on-site support, providing technical assistance to a diverse client base across a range of sectors.

This opportunity is ideal for someone with a solid grounding in IT support who enjoys a hands-on problem-solving environment, working directly with end-users, and being part of a positive and social workplace culture with clear scope for progression.

Site visits are an essential part of this role, so a driving licence is a must!

Key Responsibilities

• Serve as the first point of contact for technical support queries via phone, email, and ticketing systems.
• Diagnose and resolve a wide range of issues across hardware, software, and networking.
• Support Windows 10/11, Microsoft 365, and various cloud-based environments.
• Configure and maintain print systems.
• Manage user accounts, perform password resets, and carry out Active Directory administration.
• Assist with installations, device setups, and software deployments.
• Escalate complex or unresolved issues appropriately.
• Accurately document support requests, actions taken, and outcomes.
• Willingness to pursue Certifications and professional training.

Qualifications / Requirements

• Previous experience in a helpdesk or IT support environment, or a demonstrably strong technical background (such as an IT Degree).
• Great communication skills and a willingness to learn and develop.
• Working knowledge of:
• Microsoft Windows 10/11
• Microsoft 365
• Google Workspace
• Remote desktop access tools and helpdesk software

Benefits & Perks

• Company Car
• Casual dress code
• Regular social events and team activities
• Company pension and life insurance
• Free on-site parking
• Training support and access to further qualifications

Location

Bolton, England, United Kingdom

Seniority level

• Associate

Employment type

• Full-time

Job function

• Analyst

Industries

• IT Services and IT Consulting